Shipping policy
Standard shipping rates
Standard shipping is free on orders of US$50.00 or more. Orders below US$50.00 have a US$6.99 standard shipping charge. Rates and the free-shipping threshold are in USD; local currency amounts are converted by Shopify. Available destinations, express options and final charges are displayed at checkout.
Review Nelvemi’s estimated stages below and the services, charges and restrictions displayed at checkout before confirming an order.
Processing and travel time
Once payment is confirmed, processing and dispatch generally take up to 3 business days. Estimated transit is 5–11 business days, with average total fulfillment of 8–14 business days. Business days are Monday through Friday, excluding public holidays. This is an estimate, not a guaranteed delivery date.
Destinations and costs
The checkout choices apply to your transaction. Ask support@nelvemi.com before buying if an address is unavailable or unclear. Free shipping and worldwide service are not assumed unless specifically offered.
Dispatch details
Where tracking is supported, information is sent after dispatch using the order contact details. Carrier scans may take time to appear. Items can travel separately with different references and arrival dates.
Check the recipient information
Verify names, street and unit, city, region, postal code and requested contact details. Request corrections promptly. We must confirm whether fulfillment can still be adjusted; changes are not guaranteed once processing progresses.
Taxes and border charges
Review checkout charges and the stated duty arrangements. If import duties or taxes are not prepaid, a destination authority or carrier may collect lawful charges. Ask if the information is unclear; not every order is presumed duty-paid.
When delays arise
Holidays, customs, remote destinations, weather and carrier disruption can affect estimates. If the stated dispatch time cannot be met, we provide revised information and the option to consent to delay or cancel for a prompt refund of unshipped goods, as required by applicable law.
A delivery needs investigation
Contact support@nelvemi.com with the order and tracking reference for materially overdue goods, stalled updates, damage or a delivered scan without receipt. Keep available evidence and packaging. We review the facts and explain appropriate remedies; carrier status does not override mandatory non-delivery rights.